Last updated: November 14, 2026
Welcome to Sahara Safaris. We are a Morocco-based tour company offering private and shared tours, Sahara Desert experiences, cultural excursions, and customized Morocco travel itineraries.
Please read these Terms & Conditions before making a reservation through our website, email, WhatsApp, or other official communication channels.
1. Booking and Reservations
All bookings are subject to availability and confirmation by Sahara Safaris.
Travelers can request tours through our website, WhatsApp, or email.
Before confirming a reservation, we will provide the itinerary, price, included services, and applicable payment and cancellation conditions.
A booking is confirmed when Sahara Safaris issues written confirmation and all agreed booking requirements have been fulfilled.
2. Prices and Payments
Tour prices depend on the itinerary, number of travelers, accommodation category, travel dates, and services requested.
Before booking confirmation, we will communicate the total price, accepted payment methods, any required deposit, and payment deadlines.
Travelers will also receive details of the services included in and excluded from their selected tour.
Additional services requested during the journey may involve extra charges. We will communicate these charges before arranging the services.
3. Cancellations and Refunds
We understand that travel plans sometimes change.
To cancel a confirmed reservation, please contact Sahara Safaris as soon as possible by email or WhatsApp.
Cancellation charges, refund eligibility, applicable deadlines, and any non-refundable services will be explained in writing before the booking is finalized.
Refund requests will be handled according to the agreed booking conditions and applicable consumer protection laws.
4. Changes to Itineraries
Sahara Safaris aims to provide tours according to the agreed itinerary.
Occasionally, weather conditions, road closures, local circumstances, or other unforeseen events may require adjustments.
If changes become necessary, we will inform travelers as soon as reasonably possible and discuss suitable alternatives.
Any significant change to an agreed service, accommodation, or itinerary will be handled according to the booking agreement and applicable law.
5. Accommodation and Transportation
Accommodation will be arranged according to the selected tour package and confirmed booking details.
Hotels, riads, and desert camps may vary depending on availability and the chosen accommodation category.
Sahara Safaris arranges transportation appropriate to the confirmed tour and group size.
The specific accommodation and transportation arrangements will be communicated in the booking confirmation.
6. Traveler Responsibilities
Travelers should inform Sahara Safaris in advance of relevant accessibility requirements, dietary restrictions, or other special arrangements.
During tours, travelers are expected to respect local customs, cultural traditions, the environment, and reasonable safety instructions.
7. Delays and Unexpected Events
Unexpected circumstances, such as severe weather, natural events, transportation disruptions, or road closures, may affect a tour.
Sahara Safaris will take reasonable steps to assist travelers and arrange appropriate alternatives where possible.
Any changes, refunds, or additional expenses will be assessed according to the agreed services and applicable law.
8. Complaints and Customer Support
Customer satisfaction is important to Sahara Safaris.
If you experience a problem during your tour, please notify your driver, guide, or Sahara Safaris representative promptly. This gives us the opportunity to work toward a suitable solution.
After the tour, you may contact us by email with details of your concerns.
9. Website Information
Sahara Safaris makes reasonable efforts to keep website descriptions, itineraries, and photographs accurate.
Photographs may illustrate destinations or accommodation categories rather than the exact services included in a particular reservation.
The services and conditions stated in the confirmed booking agreement take precedence over general promotional descriptions, subject to applicable law.
10. Privacy and Personal Information
Personal information submitted during an inquiry or booking will be used to handle reservations, communicate with travelers, and arrange requested travel services.
Further information about how personal data is handled should be available in our website’s Privacy Policy.
11. Applicable Law
These Terms & Conditions are intended to operate in accordance with applicable Moroccan law and any mandatory consumer rights that apply to the booking.
Nothing in these terms is intended to exclude or restrict rights or responsibilities that cannot lawfully be excluded.
12. Contact Sahara Safaris
For reservations, questions, cancellations, or assistance, please contact us:
Company: Sahara Safaris
Location: Fes, Morocco
Website: sahara-safaris.com
Email: saharasafarisreservation@gmail.com
WhatsApp: +212 673 713 181
We look forward to welcoming you to Morocco and helping you discover its cities, mountains, valleys, and Sahara Desert.